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Leveraging KPIs as a Tool for Continuous Improvement

Thursday, May 28, 2020 -
6:00pm to 8:00pm
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Leveraging KPIs as a Tool for Continuous Improvement

Marilouise Muller

The most effective working environments are those in which all participants in the organization are aligned towards the same goal and accountable in their fulfillment of those goals. This discussion will explore why Customer Value is the only measure of success for organizations. It has been proven that the best organizations are ones that can provide a consistent experience at every touch point. This talk will cover:

  • The 4 dimensions of Customer Value required to develop KPIs
  • Tools to improve the overall customer value proposition
  • How to develop effective KPIs for every department in the organization to drive accountability.

Discover how to spur a new way of thinking and develop the systematic approach needed to understand, identify and address opportunities within your organization to achieve a culture of ongoing continuous improvement.

About the Speaker:

Marilouise Muller is a recognized Business Transformation Specialist with over two decades of experience delivering exceptional results for leading global services organizations.

Marilouise is founder and principal of Vancouver-based management consulting firm, Propel Solutions Ltd. Propel is the recognized name in Operational Effectiveness Consulting on West Coast. Propel’s consulting framework was pioneered by Marilouise, and emphasizes Customer Experience and overall operational efficiency. Propel has helped companies in every industry from aquaculture to financial services (and everything in between) optimize their business processes to foster organization-wide improvement and instill a culture of continuous improvement. Propel is the first in Western Canada to become a certified reseller of the industry leading Lean Bronze Certification program in association with the Society of Manufacturing Engineers, and the Shingo Institute.

Prior to founding Propel, Marilouise built her reputation as an International Management Consultant. She is a sought out speaker to organizations looking to improve their efficiency and effectiveness. She has led business critical transformation projects worldwide with multinational organizations from New York to Japan. She is certified in industry leading Lean Process Improvement as well as Prosci Change Management.

Event Location

Webinar details will be provided half-hour prior to the event to the registrants.


  • Free for IIBA Vancouver Chapter members
  • $5 for non-members

Please register only if you intend to attend the session.


Special thanks to our Platinum Sponsor! 


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Event Details: 
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